Terms of Service
Last Updated: 29 November 2024
Welcome to Que Digital, LLC (“Que Digital,” “we,” “us,” or “our”). By accessing our services, making payments, or engaging with our website, you agree to these Terms of Service (“Terms”). If you do not agree, please refrain from using our services.
Services
Que Digital provides digital marketing services as outlined in individual agreements with clients. The scope of services, deliverables, and timelines will be specified in your customized agreement and may include digital strategy, CRM setup, content marketing, and automation.
Payment Terms
- Accepted Methods: Payments can be made via credit/debit cards, ACH, or direct transfers.
- Recurring Payments: Subscriptions or retainers are billed monthly unless stated otherwise in your agreement.
- Refunds: Refunds are governed by our Refund Policy. Refund eligibility is limited to cancellations before work begins or as outlined in milestones.
Late payments incur a fee of 5% of the contract value and may delay project delivery.
Client Responsibilities
Clients must:
- Provide accurate and complete information.
- Adhere to agreed project timelines and provide feedback as required.
- Use provided deliverables within agreed-upon licensing and scope terms.
Privacy and Data Usage
Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to these practices.
Confidentiality
Que Digital will treat all client information with strict confidentiality, as outlined in our agreements. Clients must not share any proprietary methods or deliverables without prior consent.
Intellectual Property
All deliverables remain the property of Que Digital until full payment is received. Upon payment, ownership of final approved materials will transfer to the client, except where explicitly stated (e.g., licensed assets like fonts).
Termination
Either party may terminate the engagement under the terms outlined in your individual agreement. Clients are responsible for payments up to the termination date.
Disclaimers and Limitations of Liability
- Services are provided “as is.” Que Digital disclaims warranties of any kind, express or implied.
- Our liability is limited to the total amount paid for services in the last 12 months.
- We are not responsible for third-party service interruptions, including tools used for client deliverables (e.g., HubSpot, Google Analytics).
Governing Law
These Terms are governed by the laws of the State of Delaware. Disputes shall be resolved through binding arbitration in Dover, Delaware.
Changes to Terms
We may update these Terms periodically. Changes will be communicated through our website or client email notifications. Continued use of services indicates acceptance of updates.
Contact Us
For questions or concerns, reach out at info@quedigital.net or via our contact page.